12/15/2011

Sony VAIO VGN-AW230J/B 18.4-Inch Laptop (2.4 GHz Intel Core 2 Duo P8600 Processor, 4 GB RAM, 500 GB Hard Drive, Blu-ray Drive, Vista Premium) Black Review

Sony VAIO VGN-AW230J/B 18.4-Inch Laptop (2.4 GHz Intel Core 2 Duo P8600 Processor, 4 GB RAM, 500 GB Hard Drive, Blu-ray Drive, Vista Premium) Black
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(More customer reviews)
The backlight on the VGN-AW230J is poorly designed, resulting in an area approximately 0.5 cm high at the bottom of the panel that is evenly and significantly brighter than the rest of the panel. This same effect can be seen to a lesser extent along the sides of the panel. The opposite effect occurs at the bottom corners of the panel, where the backlight appears pinched and at times completely black.
Sony initially told me this was a defect and sent a technician to repair the laptop. After the technician replaced the LCD panel (and broke the bezel in the process), the problem remained. Sony then requested that I send the laptop to their repair center. The repair center has since notified me that the strip of light is "normal," and that despite multiple unnecessary repairs made at their suggestion, they will not provide me a with new, unmodified laptop.
Sony has also added a vaguely worded article to their knowledgebase describing the problem as normal. While they refer to the problem as a "glow," which can in fact be normal for some backlights, this is not how the problem presents itself. http://www.kb.sony.com/selfservice/microsites/searchEntry.do?locale=LA_eng_US&usemicrosite=true®ion=UMRE_UNITEDSTATES_2_5&sonyregion=US&searchString=lcd%20bright&product=SG_VGNAW230J_1_5&sonytemplate=1&sonymodel=VGNAW230J
I was quite surprised with Sony's response given the marketing behind this particular laptop's display and their direct support of Adobe's color profiles. If you're looking for a laptop with a clear, even, and professional display, look elsewhere.

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