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(More customer reviews)It is unfortunate more mobile phones are not made to be waterproof and shockproof with a built-in fm radio, as the Samsung B2100 is. We had high hopes when we purchased this "unlocked" mobile phone through Amazon.com, however, upon receipt we soon realized it was only partially unlocked. We spoke to AT&T Customer Support over the phone, took it to our local AT&T store, followed by taking it to a Best Buy Mobile store, and all three sources, and their multiple representatives all concluded the phone was not fully unlocked. This is a UK based cell phone, and we are US based customers currently on the AT&T network. The phone is unlocked in the sense that we can make and receive phone calls without issue, but not fully unlocked in that the phone does not permit us to send or receive photo messages, nor can we connect to the internet with it. When AT&T and Best Buy Mobile Reps went into the menu settings of the phone, to where they needed to adjust the corresponding tower/network code to remedy these issues, the UK code was grayed out (0.0.00.0) and therefore unchangeable to a US one. I then e-mailed Samsung USA and Samsung UK with no response. AT&T phone based customer support was unable to proceed with any step-by-step instructions, as this UK phone is not in their US database, which is why we then went to our local AT&T store instead, per their request. When our local AT&T store could not help us in any way, despite the best efforts of their entire in-store team, we then proceeded to Best Buy Mobile, who also tried vigilantly, without success to address this issue. We also Googled this issue, and found a few other folks who had these same issues, but nobody seemed to be offering any real solutions. On that note, we even posted our issue on Fixya.com, with no response of any kind. Having exhausted our efforts, today I called Amazon.com who was kind enough to e-mail us the necessary information to begin our full-refund process. It's just unfortunate we could not find a fix for this issue, as I am sure it's out there somewhere, as we would have liked to keep the phone. None of the US phones currently for sale at our local AT&T store or local Best Buy Mobile are said to be waterproof, as this one is, and all of their "military grade" phones are flip-phones, with minimal water resistance.
If you do not care about being unable to send/receive photo messages, or connect to the internet, and just want a durable waterproof phone, this may be the phone for you. There's a "Samsung B2100 Review" currently on YouTube, which I will attempt to link below, showing the phone fully submerged in a tank of water, receiving a phone call, and still working perfectly when they take it back out. Oh, and it has a built-in flashlight too, just in case (no camera flash though).
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Click Here to see more reviews about: Samsung B2100 Unlocked Quad-Band Phone, Extreme Anti-Shock, Waterproof, Built-in Flashlight, Bluetooth-International Warranty-Black
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