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(More customer reviews)Warning: Most of the truly worthwhile features for this alarm clock are only functional through the iPhone / iPad App ("iHome+Sleep" App on iTunes store). Without the app, it's merely an expensive speaker system with a clock (and not a very accurate one, either). I have had the iA100 for over two months now and unfortunately, the app is extremely buggy and erratic and the direct support from iHome has been completely useless and unresponsive. This makes the iA100 less useful and less worthy of its $[...] price tag.
I recommend you refer to the following support threads on iHome's own support forums before considering this item:
[..]
Do a search for more on the iA100 topic and you'll find similar issues with similar concerns. You'll notice that these and other postings have almost zero responses from iHome support except for one (which was not specific or helpful in any way). Direct emails to their tech support (I've sent three over the past two months over the same issues posted) go ignored. I intend to call directly, however I read a customer's posting that the phone support lacks adequate knowledge about the product, software app or remedies, and were advised to post their question on the iHome support forums for better response. This tells me that they have a limited staff and relies solely on their support forums for communicating with customers.
Needless to say, I'm very disappointed with this purchase considering it's a pretty expensive, high-end alarm clock that is customized to work with your iPad / iPhone. People on the forums have complained that their iA100s are unreliable for daily use. I simply can't rely on mine either due to the problems noted in the forum postings. I'm assuming people are merely using the iA100 as a $[...] speaker system for now. I personally wouldn't mind the time needed to gradually improve their iHome App, but it would be appropriate (and for $200, they should be obligated) to respond to customers with some kind of confirmation, remedy, workaround, or timeline to the fixes posted on the iHome support forum.
I'll be happy to update this post when iHome promptly responds to these and other support postings regarding similar issues regarding the app.
In the meantime, purchase this at your own risk!
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iHome App-Enhanced Alarm Clock with Bluetooth and FM Radio for iPad, iPhone and iPod
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