Showing posts with label windows 7 starter. Show all posts
Showing posts with label windows 7 starter. Show all posts

2/26/2012

Gateway LT2030u 10.1-Inch Red Netbook - Over 7 Hours of Battery Life (Windows 7 Starter) Review

Gateway LT2030u 10.1-Inch Red Netbook - Over 7 Hours of Battery Life (Windows 7 Starter)
Average Reviews:

(More customer reviews)
I bought this notebook (Black LT2032u) at Best Buy a few days before Black Friday, and so far, I'm rather impressed. Bought this more my wife, since she can never seem to get on my computer (I'm always on it). Plus, it's so small and light, we can leave it downstairs on the entertainment center, instead of her having to go upstairs to the computer room to use a computer.
It's form factor is just about the perfect size. My only complaints are:
1. The keyboard is a bit cramped for my bigger hands (but it's a netbook, so I can't really fault it for that, as I knew what we were buying)
2. The fact that the edges of the lid don't have any lips or hold points, so opening the cover when it's closed can be a bit tricky. A lot of times, I have to use my fingernail to start prying the lid from the base. Overall, not a deal breaker by any means, but can be annoying sometimes.
3. It comes with a Gateway Backup Utility for backing up your PC, but since the Netbooks don't come with a writable DVD drive (or any for that matter), the utility says no drive is available, and won't do a backup. Personally, I think this a flaw that Gateway should have considered, and modified the program to let you write to a DVD drive if you have one, or write an image to the Hard Drive, so you can move it to another PC on the network, and burn it to a DVD there.
The pc itself runs good. It came with the standard Atom 270, 1 GB RAM, built in Video Card, built in webcam, etc, except, this had a 250 GB HDD instead of a 160 GB HDD, and it came with Windows 7 Starter. While I don't care for how scaled down Win 7 starter is, again, I can't fault Gateway for that (blame Microsoft). I immediately upgraded the RAM to a 2 GB chip (replacing the 1 GB), and it is rather quick with this addition. Plus, I installed Google Chrome (which is much quicker than IE, and even Firefox by a bit), and it cruises the web with ease. I also uninstalled all the Norton bloat ware, and installed Windows Security Essentials Antivirus, which, believe it or not, is really very good and light (great for a Netbook). Oh, and it's free! Also pulled of the Microsoft Office Trial, and installed OpenOffice (also good and light, and great for a Netbook).
After two weeks of playing with it (yeah, I know, I supposedly bought it for my wife!!), I find myself not going upstairs to the computer room to use my main PC (a 6 month old new Toshiba Laptop) as much, and instead, I can do most of what I need on this one.
Really haven't run into to any other issues (other than those mentioned above), and I have to say, we're very glad we got it. Plus, when it was on sale at Best Buy for $279, it was a great price, considering all the other netbooks with Win 7 and a 250GB HDD were at least $350. I was originally considering the Toshiba NB205-N330, but that was $399+. Yeah, it may have had a N280 instead of the Gateway's N270, and a little bit fast BUS speed, and Bluetooth (I can buy a USB Bluetooth adapter for $4 if I need one), but, to save over $120, it was worth it. I don't think I would have really noticed the difference too much (at least not when I was playing with both at Best Buy side by side).
I'm very glad I purchased it, and I highly recommend it. Even a few of my friends who've come over, and I showed it to them, were very impressed. Save yourself a few bucks, and go with this over the higher priced Toshiba, Asus, etc. You won't be disappointed!

Click Here to see more reviews about: Gateway LT2030u 10.1-Inch Red Netbook - Over 7 Hours of Battery Life (Windows 7 Starter)

The ultra-portable design of the Gateway LT netbook (model LT2030u) is ideal for those on the move who need a quick, easy way to connect to the Internet and stay in touch with family and friends. Weighing less than 3 pounds, it features a 10.1-inch LED-backlit display and an easy typing keyboard. Check e-mail, communicate with friends via VOIP and webcam, share photos, surf the web, listen to music, watch movies and more--wherever you are. It also features a multi-gesture touchpad that enables you to pinch, flick and swirl your fingers for an intuitive navigation of web pages, photos, spreadsheets and more. And you'll get extended use on the go with the included 6-cell battery, which provides up to 7 hours of continuous use.
The Gateway LT has a luxurious look with a high-polished finish, rounded edges, silver hinges and engraved metallic logo. Plus, its textured palm rest hides fingerprints and wears much better than glossy-finished palm rests--making it as durable as it is chic.

It comes pre-installed with the Microsoft Windows 7 Starter operating system, which combines the latest in reliability and responsiveness with the familiarity and compatibility of Windows. It includes new Windows 7 features like Jump Lists to help you to better find and manage files, and connecting to printers and peripherals is easier than ever. (Learn more about Windows 7 Starter below.)

This netbook is powered by the 1.6 GHz Intel Atom N270 processor, which is designed especially for mobile devices and features an innovative hafnium-infused circuitry that reduces electrical current leakage in transistors to conserve energy. The integrated 54g Wi-Fi networking (802.11b/g) will keep you connected to email and all your social networks. Other features include a 250 GB hard drive, 1 GB of RAM (667 MHz), three USB ports, and 5-in-1 memory card reader.



Key Features
10.1-inch high-brightness LED-backlit display delivers a 1024 x 600 resolution for less scrolling while searching the Internet and staying productive while traveling
Windows 7 Starter makes small notebook PCs easier to use because it puts less between you and what you want to do--less waiting, less clicking, less hassle connecting to networks. And Starter combines the latest in reliability and responsiveness with the familiarity and compatibility of Windows. (Learn more)
Get more features with Windows Anytime Upgrade. A small notebook PC running Windows 7 Home Premium is even easier to use. The new taskbar and advanced navigation features make launching programs, opening files, managing windows, and getting around your PC faster and easier. Personalize your PC to be just the way you want it with helpful gadgets and desktop themes--even turn your desktop into a slideshow of your favorite photos. And you get the best entertainment experience on a PC. With Windows Media Center, you can watch shows for free when and where you want with Internet TV.
Multi-gesture touchpad allows you to intuitively navigate WebPages, media libraries, photos, spreadsheets and more by simply flicking, swirling and pinching your fingers.
1.6 GHz Intel Atom N270 processor extends battery life and power efficiency to deliver excellent mobile performance and Internet connections on the go (includes 533 MHz front side bus and 512 KB L2 cache)
250 GB hard drive (5400 RPM)
1 GB of RAM (667 MHz) to help complete your netbook tasks quickly and easily.
Intel Graphics Media Accelerator 950 integrated video processing
0.3-megapixel webcam integrated into the display bezel for easy video chats and conferencing
54g Wi-Fi networking (802.11b/g)
VGA video output for connecting to an external monitor
5-in-1 memory card reader
VGA video output
Built-in stereo speakers
Dolby Headphone Technology provides the dramatic sound effects of a 5.1-channel soundtrack.
HD Audio provides your system with the support it needs to handle the most cutting-edge audio content. Plus, you'll hear more of your tunes and tones, with auditory playback coming out at a higher quality than systems without HD sound.
Pre-loaded software includes Microsoft Works for word processing and spreadsheet work. Enjoy a 60-day trial version of Microsoft Office Home and Student 2007.
6-cell battery for up to 7 hours of use
Dimensions: 10.17 x 8.04 x 1.03 inches (WxDxH)
Weight: 2.95 pounds
Warranty: 1 year parts and labor

Networking, Connectivity & Expansion This netbook has an integrated 54g wireless LAN that's compatible with 802.11b and 802.11g networks, and it also provides Fast (10/100) Ethernet networking.

3 USB 2.0 ports for connecting a wide range of peripherals--from digital cameras to MP3 players
Analog video output: 1 VGA
5-in-1 memory card reader compatible with Memory Stick, Memory Stick Pro, MultiMediaCard, Secure Digital, and xD-Picture Card
1 headphone jack, 1 microphone jack
10/100 Fast Ethernet

What's in the box This package contains the Gateway LT2030u netbook, 6-cell rechargeable battery, AC adapter, and printed documentation

It also comes with the following software: Microsoft Works (applications for word processing, spreadsheet, calendar, and email); 60-day trial of Microsoft Office 2007

Learn More
Windows 7 Starter makes small notebook PCs easier to use because it puts less between you and what you want to do—less waiting, less clicking, less hassle connecting to networks. Windows 7 Starter combines the latest in reliability and responsiveness with the familiarity and compatibility of Windows.



Intel Atom Processor: Your PC's Perfect Internet Companion Take the Internet to more places with the long battery life and flexibility of a compact, lightweight netbook powered by the incredibly small, amazingly smart Intel Atom processor. It features a design structure that packs in 47 million transistors into a single chip sized at just 22mm (0.87 inches), and it uses just 2.5 watts of power--less than 1/10 of the 35 watts used by an Intel Core 2 Duo processor--for excellent battery management. This 1.6 GHz Atom N270 processor also includes a power-optimized front side bus of 533 MHz for faster data transfer on demanding mobile applications and a 512 KB L2 cache (which temporarily stores data).

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Click here for more information about Gateway LT2030u 10.1-Inch Red Netbook - Over 7 Hours of Battery Life (Windows 7 Starter)

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2/13/2012

HP Mini 210-1080NR 10.1-Inch Blue Netbook - 9.75 Hours of Battery Life Review

HP Mini 210-1080NR 10.1-Inch Blue Netbook - 9.75 Hours of Battery Life
Average Reviews:

(More customer reviews)
QUICK SUMMARY: This HP netbook is n-network ready and has good style, functionality and features for its price-point. A somewhat troubled installation process and a few design complaints make it an almost 5-star product. Recommended!
Confused about all the different HP Mini 210 models? Check the bottom of my review for a comparison chart.
WHAT I *LIKE* SO FAR:
- It's small and lightweight, like any other netbook
- The screen is LED backlit and very bright and colorful
- The keyboard has good tactile feel, and isn't noisy while using it
- I almost always touchtype the correct key on the keyboard (even the Backspace and Delete keys), even though the keyboard is smaller than my 15" laptop computer's keyboard
- It's not sluggish using Office 2007 programs
- You can upgrade the RAM yourself (without tools!)
- Streaming of my in-home, High-Def home videos went perfectly smoothly
- No vents on the bottom of the netbook, only on the sides, so the netbook doesn't gasp for air circulation while sitting on your lap
- I could upgrade the RAM with a 2GB memory module
- The upgrade to Windows Professional edition went without a hitch
- The oversized battery tilts the keyboard a bit so it's easier to type on
- Nice audio sound from the earphone jack
WHAT I *DISLIKE* SO FAR:
- The battery is huge! Check out Amazon's product pictures and you'll see it's oversized -- great for long battery life, but *awful* for aesthetic reasons. The bloated battery ruins the svelte form factor of this netbook. Worse, HP currently makes no provision to buy a second, smaller, 3-cell battery that would fit the natural contours of this device (I checked with HP about this, and they confirmed they have no stock of 3-cell batteries for the Mini 210). The upside? It gives the keyboard a pleasant tilt to type on.
- The battery lock is spring-loaded on one side, but not on the other. The side that's not spring-loaded can be unlocked accidentally and easily, causing the whole battery to half fall-off the back of the netbook (this actually happened to me).
- It uses a power-on switch you have to slide with your fingernail, rather than using a simple, power-on button
- Some indicator lights, like the disk activity light, are placed on the side of the unit where you can't see them, rather than above the keyboard where you can see them
- I'm not a fan of glossy screens -- too many fingerprints to clean!
- HP replaces my [...] homepage with an HP version of [...], and that version doesn't render reliably when I fire up Internet Explorer
- The edge of the netbook below the keyboard is uncomfortably sharp when you rest your hand on it while typing; I wish HP had used a smoother, tapered edge for hand-resting comfort.
BACKGROUND:
This is my first netbook purchase, although I'm a very experienced computer user. I bought it to use at work to replace my paper notebook and to use Microsoft Office products common in the workplace. I sought for a very lightweight netbook with long battery life, good performance for its size, and a good feel to the keyboard. I looked online and in brick-and-mortar stores, and ordered this HP netbook from Amazon after first examining it in a local retailer who had it in stock (though with the battery removed, which is why I was surprised at how big this netbook's battery really is).
INSTALLATION & CONFIGURATION:
The out-of-box experience started off well. HP includes a big, can't-miss-it poster that you see immediately after opening the packing box. It concisely describes how to start configuring your new HP netbook. Basically, plug-in your netbook and turn it on, then go through the configuration steps -- like choosing your computer's name and your timezone -- to setup Windows 7 Startup edition.
When it comes to setting up the wireless network, I dispensed with HP's hand-holding setup program since I know how to setup wireless network connections on a computer. HOWEVER, I was baffled for a while trying to figure out how to turn-on the wireless card. I'm used to my Dell laptops, where there is a hardware switch somewhere on the side of the computer. With this HP netbook, there is no WiFi hardware switch. Instead, you have to use an HP software utility for enabling the wireless card. Then, you also have to press F12 to turn-on the now-enabled WiFi card. I'd prefer a slide switch to enable/disable the WiFi card. BTW, the WiFi is b/g/n-network compatible.
I encountered a problem with the battery receptacle on the netbook. When I first tried inserting the battery, it just didn't seem to fit very well. Mind you, I am *careful* with new electronics I buy, so I didn't want to force the battery without knowing what kind of force was really necessary. I did apply a fair amount of pressure to insert and lock-in the battery, but after the first reboot, the whole netbook appeared to have just died! All I saw was a black screen and a white cursor after I slid the power-on switch. I was nearly ready to pack the whole thing back to Amazon when I returned to the battery that was hard to install. I detached the battery and looked at the netbook's pin receptacle -- one of the pins was bent! I used a steak knife to unbend the pin and tried reinserting the battery once more -- it slid more easily this time, and the netbook subsequently powered-on normally. I'm convinced the pin was bent off the factory assembly line. So, if you buy this netbook, examine the battery pins at the back of the netbook to make sure they're straight!
Once you connect to the Internet, you have to do all the latest patching of Windows 7 (other programs will automatically try to get updated, too, like Java and Adobe Reader). I did the essential patching to Windows 7 only, because I needed to deal with the bloatware.
This HP netbook comes with some bloatware and assorted shortcuts that I immediately removed, including Norton Antivirus (*hate* it - use Microsoft Security Essentials, which is free, instead), a 60-day trial version of Microsoft Office Home & Student Edition, Adobe AIR, Times Reader, a bunch of Windows Live programs, and a bunch of HP programs. I uninstalled everything except the HP stuff, since I'm not certain what each HP program does at this point. HP is baked-in to Internet Explorer, too, in ways that make it hard to remove. There are a few other unknown programs I'm leaving for the time being. I've seen worse cases of bloatware on a new computer, so this actually wasn't too bad.
After uninstalling what I could, I installed Microsoft Office 2007 Enterprise Edition, Microsoft Security Essentials, and my favorite utilities. The installation of Office went smoothly, including the subsequent Internet activation of the software.
Even after uninstalling a lot of crapware, I used MSCONFIG to find more than a half-dozen, non-Microsoft services that automatically start-up when booting this netbook (these aren't in the Startup folder, either). One of these services -- I suspect the HP service that enables the WiFi card -- interferes with my automatic backup to my Windows Home Server. I tried disabling all these services, but then the audio sounded *awful* without the "IDT Audio" service, so I re-enabled that service. What does this mean to you? Use MSCONFIG (Click the Start button, then type MSCONFIG) to disable these unnecessary, mostly HP services unless you really have a reason to use them.
All of this takes several hours to do.
USABILITY:
I've only owned this HP netbook for two weeks, so I can't say I've had a lot of experience with it as yet. So far, I like using it well enough. It boots up to the login screen in 45-50 seconds (Note: after I upgraded the RAM to 2GB, it takes about 35-40 seconds to get to the login screen). It takes about another minute after you've logged in to start-up Windows Desktop and the start-up programs. Starting Microsoft Word 2007 takes 10 seconds. In my home, where I have all g-network devices (but an n-network router), this HP netbook will connect with a speed of no greater than 65Mbps -- slightly faster than a g-network device. If I was able to convert all my devices to n-network connections, I could turn-off mixed mode on the router and achieve much faster n-network connection speeds. Be aware of this if you have an n-network router with g-network devices attached to it -- you won't get the benefit of this netbook's n-network capability.
In general, the speed is good enough for regular computing needs. My general purpose computer is a 2.5Ghz, Core 2 Duo, 3.5GB RAM, 15" Dell XPS M1530 laptop. This netbook obviously is slower than my 15" laptop! Sometimes scrolling large Amazon product sheets takes a bit of time, and sometimes I have to wait a bit while this netbook chugs away at some compute-intensive tasks. In general, though, I find the speed to be suitable for my casual work.
Playing audio and video through Windows Media Player was a pleasure, thanks to WMP's audio Enhancements (which are hard to find, sadly).
WINDOWS 7 STARTER EDITION:
Know what you're buying when you get this (or any other) netbook with Windows 7 Starter Edition. This edition of Windows has fewer features than even Home Basic, and much fewer than Home Premium or Professional editions of Windows 7. You *can*, however, use Microsoft's Anytime Upgrade to move from the Starter edition to a higher-level edition. It took me one day to decide to spend and extra $119 to upgrade from the Windows 7 Starter edition to Windows 7 Professional (upgrading to Home Premium costs $79). With the Starter edition, there is...Read more›

Click Here to see more reviews about: HP Mini 210-1080NR 10.1-Inch Blue Netbook - 9.75 Hours of Battery Life



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2/07/2012

Toshiba Mini NB205-N330BL 10.1-Inch Royal Blue Netbook - 9 Hours of Battery Life (Windows 7 Starter) Review

Toshiba Mini NB205-N330BL 10.1-Inch Royal Blue Netbook - 9 Hours of Battery Life (Windows 7 Starter)
Average Reviews:

(More customer reviews)
Well, it looks like I'm first. I have this dream of having a laptop in every room that I use a lot in the house. Mainly my living room and bedroom. I already had two work laptops in my home office and call me lazy but I was tired of carrying the one I use out of the office, up and down the stairs, running out of battery and having to go get the power cord. I decided a netbook might be a good choice for my minor chatting and surfing.
I couldn't decided between this model and the HP Mini 311. I ended up ordering the HP and buying this one at my local store. This model is very slick looking. I got the Blue one and its very elegant. You wouldn't mind being seen out with this laptop.
When I got it home I took it out of the box. The battery was already in the netbook but had 0 power so I needed to charge it. I haven't yet tested how long the battery lasts, I'll come back to update that.
Out of the box the laptop had me name my netbook then it found my wireless router right away. That was really nice not to have to configure anything. I just put in my routers password and I was on. No work, no hassle no headache.
My unit is running Windows 7 starter edition. I see the Win7 has moved the programs you are running to the bottom of the screen, similar to Mac's Dock. Microsoft could have made them look a little better but that has nothing to do with this netbook.
I had a few concerns owning a netbook. My husband has one of the original eee Asus Netbooks and I can't type on those to save my life. Not to mention they get hot enough to cook on. So going in I knew I did not want these two issues.
I have on a pair of thermal (like long johns) material PJ's and this netbook has been surfed on and chatted with on Aim for the last 7 hours straight. I played a 7 minute youtube video about 10 times trying to get the bottom of the netbook hot. The netbook is a little warm but it never got so uncomfortable I needed to put a book under it. I can't tell you how happy I am about that.
The trackpad is nice and wide but I have on accident hit it a few times. I think once i'm use to typing on it, this will improve. If not, hopefully I can disable it.
The keyboard is the chicklet style I believe they call it. Similar to those on the MacBook. They are really pretty silver finish but they are also smooth and a little slippery. I think my biggest gripe with this is that they are evenly smooth across the keys. I think a dip in the keys would have given these a better feel. Still for a netbook the spacing on them is quite usable.
I really like the blue and silver color scheme of this netbook. Its small and light weight and I think I can fit it in my purse. And with 9 hours of battery life, I can see why netbooks are really taking off.
So far I've only ran into one issue. I had about 12 IE tab windows in total open and I was in chat and I hit a slow down where IE barely responded. At the time my memory was nearly 800MB. I think once I take this up to 2 gigs then it will be fine. I've since installed Google Chrome and its been even more snappy.
This unit has a generous amount of USB connectors. At 3 it has more then my MacBook has which is great in this tiny package. It also has a ethernet port, Mic and Headset jack, and of course a SD/SDHC card slot.
With its long batter life, like weight, great style, I think I am going to enjoy carrying this around and not minding it.
My youtube video up until I had to much running actually played quite well. I didn't notice any slow downs until I over taxed the system.
This notebook is almost perfect. The biggest gripe of all I have is the sound. Its nearly non-existent on this netbook. I think the biggest issue is the placement of the speaker. Its underneath the netbook and gets covered by your lap. Nothing a headset can't solve but I thought I would point it out.
**Update** I wrote this at 3am and in my rush to get to bed, I forgot to mention two important things.
1. The screen. The screen is just gorgeous for a netbook. Its bright, and colorful and even when you pull it off of AC power to go to the battery it dims a little but not so much that it becomes uncomfortable.
Keep in mind it does have a terrible 1024 x600 which only affects how much scrolling you'll do. As far as text goes, its very sharp and readable.
2. The Battery. I'm currently using the Netbook on battery and I find that it remains cool. It hasn't heated up on me after about an hour of use.
The next part about the battery is that it juts out the back about an inch so that its not flush against the netbook. This will probably mean you may have to get a bigger case besides the 10.1 inch size. Even though the battery sticks out the back, it does sit flat on a flat surface. The battery doesn't raise the back end up at all.
** End of Update One**
**Update Two**
As promised I said I'd be back after testing the battery. I unplugged the AC power at exactly 12 Noon. Between 12 noon and 12 midnight, I've had a 2 hour nap, and 1 hour watching my favorite TV show. The netbook set idle and went into sleep mode during those times. Before I went to sleep I stuck my iPhone on it so it could charge it. This took my battery down to about 94% by the time I awaken again. It is now 11:55PM or five til midnight. That's 12 hours being off AC power. I am at 13% battery life.
Subtracting time for my nap and TV watching, I had roughly 9 hours of battery life. This was only using it to surf and chat. I haven't run youtube videos or anything like that. I didn't do any energy savings to try and get more life from it. I used whatever it defaults to and I'm really happy with it. Before when I tried to conserve battery the screen would be so dark I could barely see it. This has been a pleasure to use.
I've used it on my lap all day. No heat issues. The palm rest stays cool and the bottom is barely warm. I've yet to install any ''real'' programs on here besides Aim. I will attempt Microsoft Office 2007 once I have that 2GB stick and i'll let you all know how that goes.
I have a 2GB stick coming tomorrow. I will update more later.
Also, I'm completely use to the keys now. My one point off is for the sound. Its REALLY low. It is a netbook, but if sounds important to you without using a headset, this isn't the netbook for you.
**End of Update 2**
**Update three**
I plugged the net book in last night a little after midnight at 10% remaining charge. I find while the battery last a long time, it takes a long time to charge. I took about 3 hour and 40 minutes give or take a few minutes to go back to 100% charge. Still, for the battery life you get I think thats small, however it may stop you from wanting to buy a second battery.
Another side note, I'm finding a few of my XP/Vista programs won't install. Microsoft messenger and Aim installed fine. My 3m Post-it-notes (XP and Vista compatible)won't. This isn't because of the netbook but because of windows starter. Apparently if you upgrade to one of the the other Windows 7 offerings, their is compatibility with XP and Vista. Windows 7 Starter is crippled because of this. They've even taken away your ability to change your desktop background, you have to pay the 80 dollar premium if you want these features. I thought I would point this out, while 80 for an Upgraded OS is not bad, it is expensive when its nearly 1/4 the cost of the netbook. XP while old was still a full OS and I myself never had a problem with it getting the job done. If you wait until there is a Windows 7 Version you'll be fine but it could mean buying software over you already own, making Microsoft's upgrade cheaper in the end.
I just popped in 2GB of memory. I can confirm the one spot that gets warm on the netbook is the memory. I'm very surprised I feel no heat from the hard drive.
This review has turned into a book. I may comeback if I find anything worth while to inform you about.
**End of update Three**
**Update 4**
Per request, I've started testing video playback. I played a couple of YouTube videos and the playback was pretty smooth. I didn't notice any jerkiness and it was actually better then I thought it would be. I also watched a few clips on Hulu and as long as it wasn't in full screen mode, playback was pretty smooth. In full screen model I notice some very subtle frame drops or skips. I say subtle because I was studying it to see if I noticed anything. If I hadn't been looking for it I'm not sure if it would have hampered by experience or not.
I finally tested a pair of headphones and Music playback was smooth and nice and loud, so a headset won't be an issue with this Netbook.
I noticed when I'm installing programs that the memory does heat up. Thats the only time I noticed it heating up beyond its normal temps. I wish I had a temp monitor so I could see what idle temps are. If I find one I'll post it.
If you want better Video playback, go with the HP 311. The Nvidia ION 9400 is going to be a lot better for video and output in HD.
**end of update.**
**Update December 10,2009**
I wanted to revise and add a new negative to my review. First the sound I discovered once I plugged my headset in and the realtek manager pops up showed the sound wasn't all the way up. So my sound isn't as weak as I thought. However it is still low just not nearly as bad as I first thought.
My main negative, I notice every now and then when using the touch pad that it won't response to my finger swipes. This last for 1 to 5 seconds and then its fine again but it is annoying when it happens. I...Read more›

Click Here to see more reviews about: Toshiba Mini NB205-N330BL 10.1-Inch Royal Blue Netbook - 9 Hours of Battery Life (Windows 7 Starter)

Small enough to throw in a purse or bag, the affordable, super-compact 10.1-inch Toshiba mini NB205 netbook--which weighs just under 3 pounds--is designed with smart features like a full-sized keyboard and touchpad, long battery life, 3 USB ports (including one Sleep and Charge port) and a hard drive impact sensor that protects your data. You'll also get excellent battery life with the included six-cell battery that provides up to 9 hours of battery power--enabling you to go through an entire day of school, work or errands without worrying about a recharge.
It comes pre-installed with the Microsoft Windows 7 Starter operating system, which combines the latest in reliability and responsiveness with the familiarity and compatibility of Windows. It includes new Windows 7 features like Jump Lists to help you to better find and manage files, and connecting to printers and peripherals is easier than ever. (Learn more about Windows 7 Starter below.)
Created especially for mobile devices, Intel's 1.6 GHz Atom N280 processor uses an innovative design structure and hafnium-infused circuitry that helps reduce electrical current leakage in transistors--which means longer battery life when you're on the go. It also includes the Intel 945GSE graphics chipset, which provides browsing the internet, emailing, running basic PC applications and enjoying online digital media. This model of the Toshiba mini NB205 (NB205-N330BL) has a distinctively styled cover in Royal Blue, which is accented by a textured finish with a Matrix pattern. It features a 250 GB hard disk drive, 1 GB of RAM (upgradeable to 2 GB), 54g Wi-Fi networking (802.11b/g), Bluetooth connectivity (including stereo music streaming capability), Fast Ethernet, and a Secure Digital memory card slot.

Key Features
10.1-inch LED backlit widescreen display (1024 x 600-pixel resolution) provides richer colors and clearer definition--perfect for browsing the internet
Windows 7 Starter makes small notebook PCs easier to use because it puts less between you and what you want to do--less waiting, less clicking, less hassle connecting to networks. And Starter combines the latest in reliability and responsiveness with the familiarity and compatibility of Windows. (Learn more)
Get more features with Windows Anytime Upgrade.A small notebook PC running Windows 7 Home Premium is even easier to use. The new taskbar and advanced navigation features make launching programs, opening files, managing windows, and getting around your PC faster and easier. Personalize your PC to be just the way you want it with helpful gadgets and desktop themes--even turn your desktop into a slideshow of your favorite photos. And you get the best entertainment experience on a PC. With Windows Media Center, you can watch shows for free when and where you want with Internet TV.
1.66 GHz Intel Atom N280 processor combines performance and efficiency to explore the Internet and stay connected while mobile (Learn more)
250 GB Serial ATA hard drive (5400 RPM) with an impact sensor that helps safeguard your data by "parking" the hard drive heads in the event of a drop or sudden movement. (Learn more)
1 GB of RAM (800 MHz; 1 memory slot; upgradeable to 2 GB)
Intel Graphics Media Accelerator GMA950 with up to 251 MB of dynamically allocated shared graphics memory
Webcam (0.3 megapixels) integrated into the bezel for easy video chats and teleconferencing
Three USB ports with one Sleep and Charge port on the left side, allowing you to charge your mobile phone and other devices even when the notebook is asleep or off.
Full-sized keyboard (85 keys)
Integrated Wi-Fi networking (802.11b.g) so you can communicate, browse and share while on the move
Bluetooth 2.1 connectivity enables you to communicate and synchronize with Bluetooth-enabled peripherals such as PDAs and cell phones as well as enjoy wireless stereo music streaming (thanks to its embedded A2DP profile).
Fast Ethernet wired networking (10/100)
Built-in mono speaker
Up to 9 hours of battery life from included 6-cell battery
Dimensions: 10.4 x 7.6 x 1.27 inches (WxDxH)
Weight: 2.93 pounds
Environmentally focused with RoHS compatibility (reducing its environmental impact by restricting the use of lead, mercury and certain other hazardous substances), Energy Star 5.0 compliant, and EPEAT Gold compliant
Warranty: 1 year warranty with international limited warranty coverage

Networking, Connectivity & Expansion This Toshiba mini NB205 notebook has an integrated 54g wireless LAN that's compatible with 802.11b and 802.11g networks as well as Bluetooth connectivity (version 2.1 + EDR), which enables you to communicate and synchronize with Bluetooth-enabled peripherals such as PDAs and mobile phones. You'll also be able to stream music to compatible Bluetooth-enabled headphones and speakers thanks to the embedded A2DP profile. It offers the following ports:
3 USB 2.0 ports for connecting a wide range of peripherals--from digital cameras to MP3 players
Analog video output: 1 VGA
Memory card reader compatible with Secure Digital (SD), Secure Digital High Capacity (SDHC), and MultiMediaCard (MMC)
1 headphone jack, 1 microphone jack
10/100 Fast Ethernet

What's in the box This package contains the Toshiba mini NB205-N330BL netbook, rechargeable lithium-ion battery, AC adapter, and operating instructions.
It also comes with the following software: Norton Internet Security 2009, Microsoft Works 9, Windows Media Player, Google Toolbar, Toshiba PC Health Monitor
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Windows 7 Starter makes small notebook PCs easier to use because it puts less between you and what you want to do--less waiting, less clicking, less hassle connecting to networks. Windows 7 Starter combines the latest in reliability and responsiveness with the familiarity and compatibility of Windows.

Intel Atom Processor: Your PC's Perfect Internet Companion Take the Internet to more places with the long battery life and flexibility of a compact, lightweight netbook powered by the incredibly small, amazingly smart Intel Atom processor. It features a design structure that packs in 47 million transistors into a single chip sized at just 22mm (0.87 inches), and it uses just 2.5 watts of power--less than 1/10 of the 35 watts used by an Intel Core 2 Duo processor--for excellent battery management. This 1.66 GHz Atom N280 processor also includes a power-optimized front side bus of 533 MHz for faster data transfer on demanding mobile applications and a 512 KB L2 cache (which temporarily stores data).
Hard Drive Protection While the highly portable nature of mini-notebooks exposes them to the knocks and bumps that are an inevitable feature of life on the move, the Toshiba mini NB205 features a 3D-accelerometer monitoring system that detects freefalls, shocks and vibrations and protects the integrated HDD to secure against the loss of any personal data.


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1/23/2012

Acer Aspire AO521-3530 10.1-Inch Netbook (Onyx Black) Review

Acer Aspire AO521-3530 10.1-Inch Netbook (Onyx Black)
Average Reviews:

(More customer reviews)
This is the first 10" netbook I've come across with some real horsepower. The ATI graphics and the dedicated 384mb of graphics memory not only let it slice through HD video like butter, but play a fair game of Portal as well. 3D games will want to run at 800x600 because of the vertical screen resolution, but the two (albeit older) games I tried, Portal and Tron2.0 ran perfectly fluidly at full settings. The Wifi radio is quite good, getting 2 bars where my phone and MacBook barely get any. I haven't run off of battery for very long, so I can't confirm the battery life, and it wasn't a concern for me at purchase.
One of the first things I did was wipe the bloatware-infested Windows 7 Starter in favor of a clean Windows 7 Pro. I also upgraded the RAM to 2GB. The removable panel on the bottom grants access to the hard drive, RAM and WiFi card. I initially tried a Patriot 2GB DDR3-1333 module from Frys, and it wouldn't even POST. A replacement module also failed. A Crucial module of the same spec DID work flawlessly, however. The machine comes with no disks, so be sure to use the Acer restore/drivers disk burner software it comes pre-installed with to make them on an external drive before wiping.
I love this little laptop and plan to use it as an auxiliary work machine to shuttle home instead of my bulky MacBook, and also save the trouble of dual-booting.


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Aspire One AO521: Ultra Mobile Power and Productivity
Optimized for improved energy efficiency and designed to deliver balanced performance needed to enjoy multiple applications and features, the Aspire One 521 features a powerful AMD Athlon II Neo processor, a big keyboard for fast-paced, accurate data input, and up to 5.5 hours of battery life. Browse the Web, check e-mail, share photos, keep up with social networks, listen to music, and enjoy a wide variety of entertainment on the 10.1-inch LED-backlit display.
The powerful Acer Aspire One 521 netbook with AMD Athlon II Neo processor and 10.1-inch LED backlit display.

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1/11/2012

Sony VAIO VPC-W211AX/W 10-Inch White Netbook (White) Review

Sony VAIO VPC-W211AX/W 10-Inch White Netbook (White)
Average Reviews:

(More customer reviews)
This is the newest model (W211AX) of Sony's Netbooks and has a extended battery life. While others may complain of the battery- I like the fact that it elevates the netbook up towards you. Depending on the surfing you do- you may have a bit less battery life than advertised. I ordered the pink Vaio and couldn't be more pleased. It was everything I expected it to be and then some. The Track pad is reasonably sized and much larger than most. The screen clarity is amazing. My only complaint is where the speakers are situated for the volume. I simply resolved this issue on my own and use my ipod head phones when listening to sound. To the lower right of screen you may also adjust zoom level. Your options are 100, 125, and 150. If you do increase the zoom level- You do loose a bit of viewing and must scroll from side to side. The keyboard buttons are a bit elevated and makes it easier for typing. The only other downfall that I could say would be that the netbook only comes with Windows 7 Starter. With this program starter version you are unable to change desktop background. Bummer... I love that I can install my SD card and download my photos too. Perfect for web surfing, downloading pics, typing, emails, etc.
AMAZING LITTLE NETBOOK!!!!!!!!
SONY CONTINUES TO IMPROVE THEIR APPEARANCE, MODELS INTERIOR, AND STAND BY THE SONY NAME WITH EXCELLENT CUSTOMER SERVICE!!!!!!!!

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1/02/2012

Dell Inspiron Mini 10 10.1-Inch Obsidian Black Netbook with Integrated TV Tuner - Up to 6 Hours 20 Minutes of Battery Life (Windows 7 Starter) Review

Dell Inspiron Mini 10 10.1-Inch Obsidian Black Netbook with Integrated TV Tuner - Up to 6 Hours 20 Minutes of Battery Life (Windows 7 Starter)
Average Reviews:

(More customer reviews)
Note: I use computers for my work but don't pay much attention to details about them. I'm sometimes willfully ignorant of the details of my work computers, so this review (for better or worse) will not be a super technical one focusing on specifications and related details. I wanted a simple computer to use outside of work, and that's what I got here. I received this Dell Netbook a few days ago and wanted to share my initial impressions of it.
I do a great deal of writing for my job and need to have frequent email access. I have a Dell Notebook but find that it's a bit of a hassle hauling it around anywhere, so it ends up staying at home most of the time. When I saw this Dell's Netbook on sale, I thought it might be ideal for my needs. In particular, I wanted something very lightweight that would allow me to access the web, answer email, access PDF documents, and edit documents. This Dell does all that and much more.
My job buys all my computers (the last computer I purchased myself was a Commodore 64 when I was a kid!), so I was a bit nervous purchasing it. I checked out reviews here and elsewhere and they seemed to indicate that the Dell Netbook would work well for my needs. However, I was concerned by some accounts of netbooks being slower than laptops and having many of other deficits. Fortunately, my concerns were unfounded (it isn`t slow and I have low needs for extensive computer memory anyway). I've never had to unpack a computer before (the IT people at my job have that honor), but it couldn't have been easier. I was literally using my new Netbook within minutes. Everything was preloaded and ready for use.
I was hoping that it would come with Microsoft Word, but it instead includes Microsoft Works Word Processor, which I`d never used before. When I tried to open a Word document from my email, I was prompted to download Word Viewer. The two programs are compatible, but it is a bit of a hassle converting documents back and forth. Otherwise, I'm extremely pleased with my purchase. The Netbook is not slow in accessing the net even with numerous programs open at the same time. It is super lightweight -- not much bigger or heavier than a large hardback book. The battery in the back does stick out a bit, although that actually helps make it more stable on a flat surface. Even straight out of the box, the battery lasted well over 5 hours. Other features include a webcam, adobe, media player, explorer -- all the standard items you'd expect. As I mentioned, I don't pay much attention to computer specifications and whether it has this feature or not. I simply don't use my computers for anything too complicated. However, for what I need, this Dell Netbook more than exceeds my expectations. The Netbook's portability make it ideal for carrying it around and travel. I think it would also be a great starter computer for kids and teens.

Click Here to see more reviews about: Dell Inspiron Mini 10 10.1-Inch Obsidian Black Netbook with Integrated TV Tuner - Up to 6 Hours 20 Minutes of Battery Life (Windows 7 Starter)


Dell Inspiron Mini 10: On-The-Go TV with Integrated Tuner The Dell Inspiron Mini 10 (model iM10-3324OBK) is a compact, easy-to-carry Internet companion that's ideal for helping keep kids, teens, bloggers and travelers connected from just about any location at any time--whether on the couch or on the road. You'll also be able to watch your favorite TV shows wherever you roam thanks to the internal digital TV tuner.
The Dell Inspiron Mini 10 in Obsidian Black.

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12/07/2011

Sony VAIO VPC-W212AX/WI 10-Inch White Netbook - Up to 8 Hours of Battery Life Review

Sony VAIO VPC-W212AX/WI 10-Inch White Netbook - Up to 8 Hours of Battery Life
Average Reviews:

(More customer reviews)
this is my 5th vaio. last week i had the 211 which unfortunately for me i got the defective wifi so had to send it back, spend extra $15 i shouldn't have to spend but amazon customer service is the best always! so i got this instead & i couldn't be more happier. the size, the color (love the light green shade on the keyboard), the weight, and even the little brown bag that comes with it. it could've been perfect except for the large capacity battery. when it's just sitting on my desk it doesn't bother me but when i put it in my vaio case to take out, i really don't like the bulging battery. i wish it is an option to buy a standard one & a large capacity. i don't care much for the 8 hour battery life. this vaio reminds me of my TR except with the TR it has the cdrom. the windows starter i don't mind much, will upgrade eventually. also the memory. however, i am going to get the standard battery asap if i could find one. sony website doesn't have it anymore.
i heart my white vaio!

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11/17/2011

ASUS Eee PC 1015PED-PU17-BK 10.1-Inch Netbook (Black) Review

ASUS Eee PC 1015PED-PU17-BK 10.1-Inch Netbook (Black)
Average Reviews:

(More customer reviews)
I was looking to buy a netbook for my upcoming travels as I did not want to bring my 14" laptop as well as planning on doing some writing outdoors.
After doing quite some research and reading, I narrowed down to Acer Aspire One AO533 and Asus Eee PC 1015PED (there are so many models within Asus that could get quite confusing.) Finding a Youtube video of over 500K+ views on how to install the 2GB memory on an Acer definitely discouraged me as how easy one might break a wire, in addition to automatically void the warranty as soon as you open up the case.
I am aware of those who have issues with Asus customer service as well as buying a lemon. But the usability and the really long battery power really made me decide to take a chance / leap of faith.
The matte shell and screen make the machine a perfect companion on the road, especially when using it outdoors. There are a lot fewer fingerprints and a lot less glare which are more suiting for the eyes.
The machine boots up very quickly and has a very bright screen. I was initially a bit worried about the chiclet keys, whether there might be too much space among the keys but it turned out the space was minimal and works well for me. The location of the special keys is similar to my SONY VAIO so it did not take much time for me to get adjusted to the smaller keyboard.
After successfully installing the final part of pre-installed Windows 7 Starter and confirming the machine was working correctly (took about 10 to 15 minutes), I went ahead and downloaded all the drivers from Asus Download site, including the latest BIOS as I would be reformatting the drive and installing Windows 7 Professional. At the time the direct BIOS upgrade from the internet did not work but downloading and installing the file did. Also note that the drivers are not always sorted by the version and you have to look at each one carefully to download the latest version.
The machine runs quite well even with just 1GB memory except with the more frequent hard drive access.
I then upgraded the memory to 2GB with Crucial DDR3 1333. Crucial Memory Advisor tool will guide you to the right memory and I like how the company guarantees the compatibility. I had tried a few others (Super Talent and Hynix) and my machine either would not recognize and boot up, would not boot up after restarting the machine, or I had to wait for a few minutes after shutdown before being able to reboot. The Amazon's "Frequently Bought Together" incorrectly picked DDR2 memory as part of the package. It should have been DDR3 instead. There is a separate door just for the memory so the upgrade was a breeze and you just have to make sure you push the memory all the way into the slot (seating.) To confirm I also hit F2 when starting the machine to validate it is loaded with 2GB memory. The additional memory did not dramatically increase the performance though it definitely significantly decreases the usage of the hard drive.
While the machine works overall very well to my needs (internet and a few MS apps), I did find the touch pad to be overly sensitive. I downloaded and installed the latest ELAN and Synaptics TouchPad drivers and was then able to change the Palm Tracking Setting to less sensitive. The large smooth touch pad that causes the accidental and easily palm over makes the touchpad almost useless unless you have the netbook way sitting below your palm when typing.
Battery wise it's about 7 to around 10 hours of normal usage (surfing, documents, installing and running software, etc.) which is extremely good. Though I did find the machine was getting quite warm after about 5 hours of usage and when charging the battery. The battery charger also gets quite hot after a few hours of charging. The battery meter is somewhat accurate on the overall percentage but does fluctuate every few minutes or and can easily go up and down +/- 10 to 20 minutes.
The following were the steps I took to install Windows 7 Professional that should work in general:
1) Use a 4GB USB drive (any drive that has 3GB or more), format it through Windows Explorer with NTFS
2) Download and install MBRWizard. Open up command prompt and type: mbrwiz /list
3) Find the Disk number that belongs to the USB drive (usually 1 or higher as 0 is most likely your system / primary drive. Run the command: mbrwiz /disk=1 /active=1
In this case 1 is the USB drive. Type "Y" to confirm. Run this command again to confirm the drive is active: mbrwiz /list
4) Run the following command to set the USB drive to be bootable:
e:\boot\bootsect /nt60 D:
E: being the Windows 7 CD drive and D: being the USB drive
5) Copy all Windows 7 Professional files to the USB drive.
6) Copy all contents from the current netbook C: drive to the USB drive as a backup.
7) Download all drivers from Asus Download site to the USB drive. Also download anti-virus / firewall software such as AVG and ZoneAlarm to the USB drive.
8) With the USB drive plugged in, reboot machine and hit F2 to get into BIOS setting. In Boot -> Boot Settings. You will now see Boot Device Priority and Hard Disk Drives. Choosing Removable Device as the first boot priority would not work since the USB drive is actually categorized as a hard drive instead. Choose Hard Drive Disks and you will see the USB drive as well as the C: drive. Move the USB drive to the first priority and have the hard drive (C:) as second. Keep the first boot priority as Hard Disk.
9) Follow the Windows formatting and installing. Make sure you unplug the USB drive when Windows restarts after completing the installation and hit F2 to change the BIOS setting back to using C: as the first hard drive.
10) Install all the drivers especially the screen resolution, ELAN and Synaptics touch pad devices, latest BIOS, firewall and anti-virus programs.
11) Install the LAN driver and you should be good to go.


Click Here to see more reviews about: ASUS Eee PC 1015PED-PU17-BK 10.1-Inch Netbook (Black)

Natural Beauty – Mobility has Evolved The 10.1-inch Eee PC 1015PED-PU Seashell shines as the ideal netbook for the traveler looking for outstanding wireless connectivity and efficient on-the-go performance. Thanks to the exclusive ASUS Super Hybrid Engine, you can take this mobile phenom wherever you choose and enjoy up to an incredible 13 hours of unplugged freedom.1 The Eee PC 1015PED-PU is encased in a smooth matte-finished shell that captivates onlookers and features the Intel Atom N475 processor for efficient performance for your everyday tasks. Plus, it boasts outstanding comfort with a chiclet keyboard, multi-touch trackpad, and convenient hot keys – granting you quick access to Express Gate, the mini-operating system, and control of the ASUS Super Hybrid Engine that instantly optimizes system performance for the task at hand. Throw in a generous 250GB hard drive with 500GB of ASUS WebStorage2 and you get the ability to store, share, and access your important data anytime, anywhere.

Key Features
Matte finish cover for stylish and smudge-resistant protection (Learn more)
Up to 13 hours of battery life1 for all-day, unplugged freedom (Learn more)
ASUS Super Hybrid Engine boosts performance and saves battery life (Learn more)
Chiclet keyboard and large, multi-touch trackpad for comfortable, intuitive navigation (Learn more)
High-speed wireless N and Bluetooth v3.0 for fast Web surfing and enhanced Bluetooth peripheral connectivity (Learn more)
ASUS WebStorage2 to easily backup and share your data anywhere you have Internet access (Learn more)
0.3 mp webcam with security lens adds additional protection (Learn more)
Express Gate starts up in seconds for quick access to the Internet, music, games, and more

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Get up to an Amazing 13 Hours of Battery Life
Enhanced Connectivity
Efficient Display. Robust Protection.
Markedly Comfortable. Perfectly Concise.
Even More Storage
Quick Recovery with Just One Key
Eee PC with Windows 7 – Life Made Easier
Customer Warranty –The Industry's Most Complete Netbook Care Package
What's in the Box
Eee PC 1015PED-PU Seashell
Power Adapter
User Manual
Warranty Card
Specifications
Operating System: Genuine Windows 7 Starter
Display: 10.1-inch LED-Backlit display (1024 x 600)
Intel CPU: Intel Atom N475 processor (1.83 GHz)
Chipset: Intel GMA 3150
WLAN: 802.11 b/g/n (@ 2.4GHz) & Bluetooth V3.0
LAN: 10/100 Mbps/ RJ-45
Memory: 1GB DDR3, 1 x SODIMM (up to 2GB)
Hybrid Storage: 250GB hard drive + 500GB ASUS WebStorage2
Camera: 0.3 megapixels
Audio: Stereo Speakers
Card Reader: 3-in-1 (MMC, SD, SDHC)
Input / Output: 1 x VGA port (D-sub 15 pin) , 3 x USB 2.0 ports, 1 x LAN RJ-45, 1 x headphone, 1 x mic
Battery: 6 cell battery (up to 10 hours1)
Dimensions: 10.31 (W) x 7.01 (D) x 0.93 ~ 1.43 (H) inches
Weight: 2.76 lbs (with battery)
Color: Black, Blue, Red, White
© 2010 ASUS Computer International. All Rights Reserved. ASUS is a registered trademark of ASUSTeK Computer. All specifications are subject to change without notice and features are only in select models. Products may not be available in all markets. Brand and product names mentioned are trademarks of their respective companies. 1 Operation lifetime subject to product model, normal usage conditions and configurations. For more information, please visit http://event.asus.com/eeepc/battery/index.htm. The estimated maximum battery life in Windows 7 is measured with MobileMark 2007. 2 ASUS WebStorage is a complimentary trial service for 1 year after registration. Actual storage capacity varies by model. 3 Bluetooth v3.0 transfers files at roughly 480 megabits (60 Megabytes) per second in close proximity, and 100 megabits (12.5 Megabytes) per second at 10 meters. Actual results may vary depending on usage scenarios.


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10/18/2011

Sony VAIO VPC-W211AX/L 10.1-Inch Blue Netbook - Up to 8 Hours of Battery Life Review

Sony VAIO VPC-W211AX/L 10.1-Inch Blue Netbook - Up to 8 Hours of Battery Life
Average Reviews:

(More customer reviews)
This is the newest model (W211AX) of Sony's Netbooks and has a extended battery life. While others may complain of the battery- I like the fact that it elevates the netbook up towards you. Depending on the surfing you do- you may have a bit less battery life than advertised. I ordered the pink Vaio and couldn't be more pleased. It was everything I expected it to be and then some. The Track pad is reasonably sized and much larger than most. The screen clarity is amazing. My only complaint is where the speakers are situated for the volume. I simply resolved this issue on my own and use my ipod head phones when listening to sound. To the lower right of screen you may also adjust zoom level. Your options are 100, 125, and 150. If you do increase the zoom level- You do loose a bit of viewing and must scroll from side to side. The keyboard buttons are a bit elevated and makes it easier for typing. The only other downfall that I could say would be that the netbook only comes with Windows 7 Starter. With this program starter version you are unable to change desktop background. Bummer... I love that I can install my SD card and download my photos too. Perfect for web surfing, downloading pics, typing, emails, etc.
AMAZING LITTLE NETBOOK!!!!!!!!
SONY CONTINUES TO IMPROVE THEIR APPEARANCE, MODELS INTERIOR, AND STAND BY THE SONY NAME WITH EXCELLENT CUSTOMER SERVICE!!!!!!!!

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