Average Reviews:
(More customer reviews)THE FIRST PARAGRAPH IS AN UPDATE (2/14/10)FOR A REVIEW SEVERAL MONTHS AGO
This tablet just lost it's LCD backlight, 25 days or so after the warranty expired. Luckily it looks as though I can get it repaired locally in Dallas (for $200-$300 it seems) so I won't have to have the HD wiped clean and then have to reinstall all my software.
This is the third - scratch that - fourth Gateway Tablet PC I've purchased. Two are replacements for two that had to be sent to Gateway for repairs under warranty.
The computers work very well for my business, but unfortunately, when one goes down under warranty (not a matter of if, but when) it can take up to a month (including shipping time back and forth) before it is returned. No matter what the problem, the hard drive is wiped clean, and you'll have to start over. A killer for a business.
I had to spend about $1000 the first time it happened - the tablet was the only computer I had in my business, so I had to buy another one while it was in "the shop" getting it's power supply replaced. Got it back working just fine, but now it was an extra machine that sat for another 14 months in a closet because I didn't have use for a second computer.
Gateway doesn't have a loaner program, rentals or any type of customer service regarding warranty repairs whatsoever. In the two most recent cases (one that malfunctioned one day after purchase, and one that started 7 days afterward, but was diagnosed as a software problem for a few weeks) I paid for all shipping, cleanup and everything else. This last time I ended up with a machine that was 32 days old, and therefore could not be returned for a refund.
Click Here to see more reviews about: Gateway C-141x Convertable Tablet PC | Core Duo T2330 | 2GB 160GB HDD | Intel X3100 | DVDRW with DVD-RAM | 802.11g Wireless | BlueTooth | Vista Home Premium
No comments:
Post a Comment