Average Reviews:
(More customer reviews)If Call Waiting matters to you...
I bought this and used it for a couple of hours before realizing that it did not support Call Waiting AT ALL (unless you consider hanging up on your current call acceptable). The omission of such a commonplace phone system feature should have been stated up front - it was not. The "workaround" suggested by the Plantronics support staff is simply absurd and involves a five step process to "flash" over to the incoming call. As conveyed by the Plantronics support personnel:
1. Pick up your phone / press Talk on your phone
Note: The step above may require a short sprint if you don't carry your phone around with you.
2. Hang up the headset (this is NOT OPTIONAL, see below)
3. Flash over to the incoming call using your phone's Flash/Talk button
You are now talking to your new party on your PHONE
4. Click the headset button to turn the headset back on
5. Hang up your phone.
You must repeat steps 1 - 5 to return to your original call. The Plantronics web site FAQ states the following:
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Can I switch between calls ("Flash" feature) using the headset?
If the user is on a call using the headset and receives another incoming all, pressing the headset button will simply hang up the current call but will not transfer to the new incoming call.
*Important note: The "Flash" feature is deactivated when the CS55H headset is turned on. In other words, if the user turns the phone back on during an incoming call in order to view incoming Caller ID, pressing the "Flash" button on the handset will not switch to the other call.
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That said, the call quality and range of the headset was excellent and if call waiting/switching between calls is not important to you then you'll probably be very happy with it.
Click Here to see more reviews about: Plantronics CS55H Wireless Headset W Adapter for Cordless Telephones
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