Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

11/20/2011

HP Pavilion DV4-2161NR 14.1-Inch Laptop (Digital Plaid) Review

HP Pavilion DV4-2161NR 14.1-Inch Laptop (Digital Plaid)
Average Reviews:

(More customer reviews)
I had have this computer for a month now, so here goes nothing:
Pros:
- Excellent design
- 4GB Ram, enough for most tasks
- 500GB hard drive, for me that's enough for now
- Small size and little weight (even lighter when DVD is removed, which is an excellent feature in itself)
- Windows 7 (better than Vista, we'll see about XP)
- EXCELLENT PRICE
Cons:
- Battery life is about 2 hours, bound to decrease within 6 months, not on par with most other laptops this size.
- Touchpad really has a mind of its own on ocassion.
- Glossy design is beautiful, but it's also a fingerprint magnet
- Opening it is a cumbersome task, not really bad, but a little.
- Windows 7 "64bit" - Some old programs I use refuse to work in such environment.
All in all a solid laptop, with excellent features (and minor inconveniences), but please, HP, this is my third HP laptop and the batteries have never been your forte. (yet I keep buying HP) DO SOMETHING!
UPDATE: The battery won't last for more than an hour and a half, so I took two stars off my review for this major inconvenience. Sorry to say this, but I no longer recommend this purchase.

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10/26/2011

Samsung N210 Plus 10in LED Netbook White Review

Samsung N210 Plus 10in LED Netbook White
Average Reviews:

(More customer reviews)
This is a great little mini-computer for basic functions like websurfing and word processing, except....one night I sat it down on the bedside table in a very normal way, didn't drop it at all, then when I woke up, the screen had blotches over it and a microfine crack. I sent it to Samsung for warranty repairs...over the phone and until it was received Samsung said it was covered. However, I received a call from the vendor that processes the warranty work, and was told in a very rude way that it wasn't covered, and I could have it fixed for $150-200, but the woman couldn't give a price...the only option was to not fix it, or accept they could charge whatever they wanted. Naturally, said no, I'm not writing a blank check, and the screen shouldn't have broken from such a normal motion. If screens broke normally from just setting the netbook down, no one would ever buy the things. It was defective to begin with. Now I have a broken netbook and am searching for a third party repair shop since there isn't any to be had from Samsung. Samsung was my favorite electronics brand, but now I won't purchase anything else from them. Thumbs down...perfect example of how a company can ruin an otherwise good product

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